Customer Service Representative

Bunzl Canada • City of Lloydminster, AB

15d • Onsite

About The Position

The Customer Service Representative will assist customers by educating them on
our products and services, answering questions, taking and entering orders,
utilizing & maintaining multiple software applications including online order
guides and basic troubleshooting, interacting and working with Bunzl’s internal
team including sales, service, procurement, warehouse & shipping, and management
etc. as required to ensure our customers’ needs are met. Given the collaborative
nature of this position with sales and warehouse personnel, this position is
100% in the office.

Requirements

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written  communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed