CUSTOMER SERVICE REP.

Twin Med Llc•Indianapolis, IN

3d•Onsite

About The Position

TWIN MED is a business essential business looking for qualified candidates. Twin Med, LLC is one of the largest full-line medical supply distributors in the United States. Working here is your opportunity to shape an industry that’s vital to us all. We provide our employees opportunities for professional growth, advancement and competitive benefits. Twin Med, LLC. is currently searching for a Customer Service Representative in our Distribution Center located in Indianapolis, IN. The successful applicant must be able to maintain high levels of accuracy in day-to-day warehouse operations, and provide impeccable customer service to our clients. If you have the knowledge and expertise as a Customer Service Representative, we invite you to apply today. This position is to provide outstanding customer service. It requires the ability to work in a multi-channel environment. This position will work closely with all aspects of the company.

Requirements

Minimum high school or equivalent required
Excellent understanding of Returns Processes and impact of Returns on Inventory
Attention to detail
Good working Knowledge of personal computers, order processing software (Great Plains Software an asset)
Good written and verbal communication skills
Minimum 2 years of customer service/call center experience
Ability to pass a pre-employment background and drug screen.

Nice To Haves

Nursing home or medical office experience preferred
Knowledge of medical terminology, durable medical equipment and/or other medical products a plus

Responsibilities

Process information/paperwork pertaining to returns/credits due to defects, damage and/or wrong/Missing amount by performing the following duties:
Process requisition within the guidelines of the TwinMed Returns Policy
Input & process transactions obtaining such information as Customer account #, quantity, reason for return, item #, invoice research in Microsoft Great Plains
Liaise with Customers, Customer Service, Multiple TwinMed Distribution Centers via phone, fax, email, chat and mail regarding Returns
Track inventory transactions made through the returns process
Liaise with Carriers to file freight Claims
Process inbound/outbound calls and resolve customer issues/returns in a timely and effective manner
Order processing/Returns processing
Check available inventory, provide delivery information on open orders and product inquiries
Maintain order corrections, notify customer of pricing errors and back order communication
Communicates with staff at nursing home facilities/various TwinMed Distribution Centers
Provides troubleshooting on deliveries, orders and supplies to nursing home facilities, patients and distributors as needed
Order monitoring for a capitated program
Other duties as assigned