Customer Service Representative
About The Position
Shingle & Gibb Automation has an immediate opening for a full-time Customer Service Representative at our Amherst, NY location. In this role, you will provide customer service in a fast-paced environment, process quotes and orders for customers including expediting, model, part number and pricing review, and update orders to comply with customer changes. You will also be responsible for maintaining delivery performance on orders and coordinating information and communication between the customer, outside sales, and vendors. Providing timely communication back to the customer through all stages of the quote and order processing is essential.
Requirements
- Ability to handle high volume of email and telephone interactions.
- Excellent verbal and written communication skills.
- Strong ability to organize data from different sources (email, phone conversations, teams messages, etc.).
- Pleasant and friendly personality and demonstrate a passion for the customer.
- Ability to multi-task while focusing on the importance of details.
- Strong Computer skills with a high proficiency in Microsoft 365 Suite (formerly ‘Office’)
- Strong problem solving and Teamwork skills.
- Must be able to interface with all levels of management both internal and with external customers.
- Must have reliable transportation
- Must have reliable internet connection (for hybrid/remote work)
- High school diploma
Nice To Haves
- Epicor P21 experience is a plus
- Familiarity with distributorship operations is a plus
Responsibilities
- Provide customer service in a fast-paced environment.
- Process quotes and orders for customers including expediting, model, part number and pricing review.
- Update orders to comply with customer changes.
- Maintain delivery performance on orders, coordination of information and communication between customer, outside sales and our vendors.
- Provide timely communication back to the customer through all stages of the quote and order processing.
- Continuous learning of and training on our product lines and technologies.
Benefits
- In-office training for the first couple months, followed by a flexible hybrid schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
