Elvarex Customer Service Representative
Essity•Charlotte, NC
•Onsite
About The Position
Essity Health and Medical Solutions is seeking an experienced Customer Service Representative to foster strong customer relationships, encourage positive retention, and provide superior service. This role serves as the single point of contact for servicing accounts, educating customers, handling complaints, and distributing Lymphology orders. The ideal candidate will live in Charlotte, NC, and embody Essity's values of challenging the status quo, innovating, experimenting, and moving at a fast pace to continuously improve products and processes.
Requirements
- Two year degree or equivalent work experience required
- SAP experience beneficial
- PC application experience (word processing, spreadsheet, e-mail, and database applications)
- One year prior experience in BSN customer service beneficial
- Typing 50 WPM with 98% accuracy
- Proficient in 10 key entry operation
- Excellent communication skills, verbal and written
Responsibilities
- Interacts with customers via telephone and other media (internet, fax, e-mail, US Mail etc.).
- Creates a pleasant and professional environment to promote positive interaction with both internal and external customers.
- Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations.
- Verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al).
- Verifies accuracy of orders and contacts customers as required to ensure customer needs are met efficiently.
Benefits
- Competitive annual salary
- Annual incentive bonus
- United Healthcare PPO
- EyeMed Vision Insurance
- Delta Dental Insurance
- Wellness program provided through Rally Healthcare
- Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match and annual employer base contribution
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- PTO offering with Paid Holidays
- Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
- Employee discounts program
- Scholarship program for children of Essity employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
