Elvarex Customer Service Representative
About The Position
Essity Health and Medical Solutions is looking for an experienced Customer Service Representative who will foster strong customer relationships encouraging positive retention. Provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders. The ideal candidate should live in Charlotte, NC. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
Requirements
- Two year degree or equivalent work experience required
- SAP experience beneficial
- PC application experience (word processing, spreadsheet, e-mail, and database applications)
- One year prior experience in BSN customer service beneficial
- Typing 50 WPM with 98% accuracy
- Proficient in 10 key entry operation
- Excellent communication skills, verbal and written
Responsibilities
- Interacts with customers via telephone and other media (internet, fax, e-mail, US Mail etc.).
- Creates pleasant and professional environment to promote positive interaction with both internal and external customers.
- Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al).
- Verifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner.
Benefits
- Competitive annual salary + annual incentive bonus + benefits
- United Healthcare PPO
- EyeMed Vision Insurance
- Delta Dental Insurance
- Wellness program provided through Rally Healthcare
- Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match and annual employer base contribution
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- PTO offering with Paid Holidays
- Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
- Employee discounts program
- Scholarship program for children of Essity employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
