Customer Service Representative in Returns

O'Rourke Sales Company•Davenport, IA

7d•Onsite

About The Position

O’Rourke Sales Company has an opportunity for a Customer Service Representative in Returns to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with six branch operations. O’Rourke Sales is an Equal Opportunity Employer.

Requirements

Highly organized
Self-motivated
Good communicator
Strong computer skills
Problem-solving abilities
Information retention
Demonstrates reliable Attendance/punctuality and work history
Ability to work within a team
Ability to prioritize and manage multiple assignments

Responsibilities

Manage external and internal email accounts
Generate and track claims within an internal software portal
Communicate with internal departments relating to returned / defective products
Evaluate returned items and place in proper inventory
File claims with carriers when goods are damaged or lost
File for return authorizations to vendors
Coordinate with internal and external teams to return shipments to vendors
Track return shipments and coordinate with accounting ensuring credits are received
Set daily, weekly, and monthly tasks to manage claim progress
Update sales staff with progress and disposition of claims
Other duties as assigned, may vary