Customer Service Representative - Returns

Fastco • Vaudreuil-Dorion, QC

5d • Onsite

About The Position

Fastco is looking for a detail-oriented Customer Service Representative – Returns to join our team. This is a full-time, five (5) days per week in-office position. The CSR - Returns will be responsible for providing exceptional customer support by addressing inquiries, resolving complaints, assisting with orders, returns, and product technical information. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences.

Requirements

• Ability to multitask and work in a fast-paced environment.
• Positive attitude and strong work ethic.
• Excellent proficiency in spoken and written French required. Knowledge of English is necessary to ensure communication with clients across Canada.
• Strong communication and problem-solving skills.
• Ability to work as a team and provide help to others.
• Remain calm under pressure when dealing with difficult clients.
• High school diploma or equivalent.
• At least one (1) experience in customer service or in a related field.
• Great knowledge of Outlook, Excel and Word.

Nice To Haves

• CRM experience an asset.
• Interest in automotive as asset.

Responsibilities

• Sales Order entry into the company’s CRM system.
• Handle customer inquiries via telephone or email.
• Provide excellent customer service through timely, professional and accurate responses.
• Troubleshoot and resolve customer inquiries.
• Participate in various events.
• Process orders, returns, warranties and exchanges accurately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED