Customer Service Representative

Stolt-Nielsen • Houston, TX

4d

About The Position

Want to start your career at the centre of global trade? At Stolthaven Terminals, you will play a vital role in keeping customers’ products safe, secure and ready to move, at world-class storage facilities that sit at the heart of supply chains worldwide. Join us as a Customer Service Representative. As the Customer Service Representative , you will complete initial order entry procedures for assigned customers based on contractual agreements and current quality assurance policies. You will work closely with the Operations Department, the Inventory Supervisor, the Customer Service Manager and other terminal departments to coordinate orders, maintain accurate inventories and support smooth terminal operations. Your work will help ensure our customers’ products are stored safely, inventories are correct and up to date, and that customer requests and issues are handled promptly and professionally. At Stolthaven Terminals, we move today’s products for tomorrow’s possibilities. A division of Stolt-Nielsen (SNL, Oslo Børs), we operate a global network of bulk-liquid storage terminals with more than five million cbm of capacity, providing safe, high-quality storage and handling for chemicals, petroleum products, gases, vegetable oils and biofuels. Our terminals sit at the heart of global supply chains, ensuring customers’ products are ready to move when they need to.

Requirements

• High School diploma or G.E.D. required.
• Minimum of 3 years in an administrative role.
• Works with precision.
• Excellent written and verbal communication skills.
• Open minded and customer friendly.
• Proficient computer and Microsoft Office (Word, Excel, Outlook, etc.) skills.

Nice To Haves

• Experience in customer service, accounting or railroad-related field preferred.

Responsibilities

• Process orders for assigned customers in line with current agreements and quality standards and communicate requests to the Operations Department.
• Establish and maintain working relationships with assigned customers and their representatives, and keep the Customer Service Manager informed of any problems or potential problems that may create alterations to quality procedures.
• Communicate customer requests such as audits, visits and meetings to the appropriate departments.
• Complete and report the month-end closing process according to established guidelines and within the determined timeframe.
• Maintain accurate inventory numbers on customer tanks throughout the month and work with the Inventory Supervisor to resolve discrepancies.
• Organize and maintain files of assigned customer orders—completed and pending—as well as related correspondence.
• Participate in required regulatory, quality process, job enhancement or customer-directed training; Assist in preparing special reports as required by the Customer Service Manager.

Benefits

• A competitive salary and a performance-related bonus that reflect your contribution.
• Opportunities for professional development and continuous learning across a truly global company.
• A collaborative culture built on pragmatism, shared success, and the freedom to find solutions.
• The chance to work on meaningful, real-world challenges, from supply chain innovation to sustainable logistics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED