Customer Service Representative

Encore Vet Group • Old Bridge Township, NJ

1d • Onsite

About The Position

At Route 516 Animal Hospital, we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Part-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion. We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

Requirements

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed