Customer Service Representative - Friday - Sunday 6am-6pm

ALLEN DISTRIBUTION • Fort Worth, TX

15h • Onsite

About The Position

The purpose of this position is to ensure that all customers receive a timely, accurate, and customized invoice. The company values a customer-first approach, respect, high business ethics, corporate citizenship, professional relationships, continuous improvement, and safety. Employees are expected to be flexible, reliable, have a positive attitude, be willing to learn, take initiative, maintain high quality of work, follow directions, communicate professionally, and maintain an appropriate appearance.

Requirements

• Understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite.
• Ability to learn WMS (Warehouse Management System).
• Ability to provide administrative support.
• Ability to learn techniques as job task requirements change.
• Ability to maintain high standards despite pressing deadlines.
• Ability to produce accurate, thorough, and professional work.
• Ability to understand and implement the 'Only Handle It Once – OHIO' principle.
• Ability to follow all written and verbal instructions.
• Ability to share information in a professional and factual manner.
• Ability to report all issues to your manager/supervisor.
• Maintain an appropriate appearance and dress in accordance with established dress code guidelines.

Nice To Haves

• Ability to learn WMS.
• Ability to learn Transportation Management System (TMS) functionality.

Responsibilities

• Ensure timely, accurate, and customized invoice delivery to customers.
• Process daily invoicing for Value Add and Transportation.
• Process billing according to customer billing procedures.
• Meet customer-based periods by ensuring all billings are complete by set deadlines.
• Keep customer files current.
• Assist with coverage of the Reception desk by answering phones and greeting visitors.
• Cross-train on other customer invoice processing to provide account coverage when needed.
• Provide administrative support to the management team as needed.
• Maintain a secure, well-organized area free from clutter with information easily accessible to others.
• Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.

Benefits

• Shift differential ($1.00 per hour when applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed