Customer Service Representative

U-Haul • Hamilton, ON

2d • CA$18 - CA$19 • Onsite

About The Position

As a Hitch Pro at U-Haul, I specialized in the installation, maintenance, and inspection of trailer hitches, towing accessories, and related equipment. I provided excellent customer service by ensuring every installation was completed safely, accurately, and in accordance with manufacturer and company standards.

Requirements

• Mechanical aptitude and experience using hand and power tools.
• Knowledge of vehicle electrical systems and towing equipment is an asset.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to lift up to 50 pounds and work in a physically demanding environment.
• Strong attention to detail and commitment to safety.
• Ability to work independently and as part of a team.

Responsibilities

• Install trailer hitches, wiring harnesses, brake controllers, and towing accessories on a variety of vehicle makes and models.
• Perform vehicle inspections to determine compatibility and ensure safe towing configurations.
• Troubleshoot and resolve installation issues while maintaining high-quality workmanship.
• Explain towing equipment, proper usage, and safety procedures to customers.
• Maintain a clean, organized, and safe work environment.
• Use hand and power tools to complete installations efficiently and safely.
• Follow company policies, safety regulations, and manufacturer specifications.
• Assist with inventory management and ensure parts and equipment are properly stocked.
• Collaborate with team members to meet customer service and productivity goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed