Customer Service Representative
About The Position
ITU AbsorbTech is looking for a Customer Service Representative to join our team in New Berlin, WI. In this role, you will manage inbound calls and respond to customer emails with accuracy and care. You will also conduct proactive outreach to assist with customer needs, provide updates, and strengthen relationships. Collaboration across departments is key to resolve service issues and deliver effective solutions. You will track and monitor service requests using Microsoft Dynamics and other internal systems and identify opportunities to recommend additional products and services through marketing tools.
Requirements
- Manage inbound calls
- Respond to customer emails
- Conduct proactive outreach
- Strengthen customer relationships
- Collaborate across departments
- Resolve service issues
- Track and monitor service requests
- Identify opportunities to recommend additional products and services
Nice To Haves
- Experience with Microsoft Dynamics
Responsibilities
- Manage inbound calls and respond to customer emails with accuracy and care
- Conduct proactive outreach to assist with customer needs, provide updates, and strengthen relationships
- Collaborate across departments to resolve service issues and deliver effective solutions
- Track and monitor service requests using Microsoft Dynamics and other internal systems
- Identify opportunities to recommend additional products and services through marketing tools
Benefits
- Onsite doctor
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with company match
- Disability Insurance
- Life Insurance
- Paid Time Off
- Personal Days
- 8 Paid Holidays
- Career Advancement Opportunities
- Chaplain Services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
