Customer Service Representative / CSR

MMC Group•Austin, TX

2d•Onsite

About The Position

Customer Service Representative, Medicaid Provider Support. This position is onsite in Austin, Texas, with the potential for future remote work based on business needs and individual performance. The role involves supporting Medicaid providers by answering questions related to eligibility, medical claims, and program services. We are seeking individuals with recent high volume call center experience who are passionate about delivering exceptional service.

Requirements

Minimum of 6 months of recent, verifiable experience in a high-volume contact center or call center environment.
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Ability to multitask while navigating multiple computer applications.
Proficiency with Microsoft Word, Excel, and Outlook.
Strong organizational skills and attention to detail.
Reliable attendance and commitment to performance expectations.
Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM.
Local Austin Candidates Only.

Nice To Haves

Potential opportunity to transition to a remote work arrangement based on business needs and performance.

Responsibilities

Answer inbound calls from Medicaid providers regarding eligibility, claims status, and program information.
Deliver professional, courteous, and unbiased customer service on every interaction.
Research customer inquiries and assist with problem resolution.
Accurately document all customer interactions using online systems.
Transfer calls to the appropriate department when necessary.
Meet established quality, productivity, attendance, and customer satisfaction goals.
Maintain confidentiality while handling sensitive information.
Perform additional responsibilities as assigned by management.