Customer Service Representative
Sonic Healthcare USA•Chantilly, VA
•Hybrid
About The Position
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Requirements
- Familiarity with medical terminology
- Strong computer literacy with good typing skills
- Excellent research, problem solving and follow up skills
- Ability to troubleshoot and resolve ongoing problems
- Excellent communication and customer service skills
- To be a dependable and reliable team player
- Ability to work independently and as part of a goal-oriented team with a positive attitude
- To be detail oriented with the ability to multi-task and work in a fast-paced environment
Responsibilities
- Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information
- Demonstrate excellent research, problem solving and follow up skills
- Troubleshoot and resolve ongoing problems
- Demonstrate excellent communication and customer service skills both with internal and external client
- Complete special projects and assist team members with various customer service tasks as needed
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Short Term and Long-Term disability
- Voluntary term life
- 401-K plus match
- Paid Time Off
- Paid holidays
- Free lab services for you and your dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
