Customer Service Representative

Perry Ellis International•Miami, FL

15d

About The Position

As the Customer Service Representative, you will be responsible for providing world-class service and assistance to our D2C customers, specialty stores, and internal sales teams. This is a high-impact role that ensures the seamless flow of orders and financial adjustments across our digital and wholesale channels. You will act as a critical liaison between the SVP of Sales and various operational departments—including credit, shipping, and billing—to resolve discrepancies and optimize the customer journey.

Requirements

5+ years of experience in customer service or the retail industry.
Advanced proficiency in Excel and Word.
Solid understanding of EDI transmittals, order allocation, and RTA processes.
Flexible schedule with the willingness to work overtime as needed to meet business demands.
Proven ability to handle high-pressure situations and manage conflicting priorities with a "can-do" attitude.
Exceptional accuracy in record-keeping and identifying discrepancies within high-volume reports.
Excellent interpersonal skills with the ability to work seamlessly across different departments and hierarchy levels.
Ability to make quick, appropriate decisions that benefit both the company’s bottom line and the customer experience.

Nice To Haves

Bachelor’s degree is preferred.
Experience with Essentus, Business Objects, and Web-based ordering systems is highly preferred.

Responsibilities

Immediately allocate incoming orders and manage EDI transmittals, contacting customers directly to resolve any necessary modifications.
Manage major accounts and assist specialty stores with re-orders, availability checks, order extensions, and status updates.
Issue credit memos, manage return authorizations (RTA), and facilitate the copying of invoices to ensure financial accuracy.
Work closely with the SVP of Sales and the broader sales team to run reports, check inventory, and manage bulk orders to ensure timely shipping.
Maintain and clean up the OR83 report through regular revisions and modifications; enter web and sales orders via Sowes and Essentus.
Support office operations by managing supply inventory, assisting with reception duties, and coordinating with the Miami team for order entry and modifications.