Customer Service Rep

Nan McKay & Associates • Newark, NJ

25d • $16 - $18 • Onsite

About The Position

The position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Operates under the direct general supervision of a Supervisor. The Customer Service Representative exercises no supervision over other employees.

Requirements

• Strong typing and computer skills with knowledge of Microsoft Office products is required.
• Strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.
• Ability to communicate effectively both orally and in writing is required.

Nice To Haves

• Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred.
• Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments.
• bilingual English/Spanish or English/Creole preferred.

Responsibilities

• Receive and respond accurately and professionally to customer inquiries/concerns received via telephone, email or office visit.
• Research and explore caller answers.
• Identify and escalate unresolved inquiries to management.
• Accurately and thoroughly record all interactions in the PHA system of records.
• Defuse and deescalate irate customers as to ensure great customer experience.
• Verify and update customer information in the PHA system of record.
• Perform data entry into SharePoint, and PHA business system.
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors.
• Ensure regular attendance and punctuality.
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment.
• Perform duties quickly & efficiently as it’s a fast-paced environment.
• Take in/scan/upload documents onto PHA system.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED