CUSTOMER SERVICE REP

Atlas Disposal • Rancho Cordova, CA

12d • $22 - $22 • Onsite

About The Position

Serves customers by providing product and service information; resolving product and service problems. This is a Full-Time position.

Requirements

• 2-3 years of customer service is desired
• Excellent oral and written communication skills
• Ability to communicate effectively with all departments and personnel
• Excellent telephone communication skills required
• Strong ability to work well with people, under pressure and with stringent time restraints
• Proficient in negotiations and problem solving
• Strong time management and organizational skills
• Flexible enough to handle multiple tasks and be detail oriented
• Must be proficient and accurate in ten key and data entry
• PC working knowledge in windows environment is a must
• Basic Math skills required

Nice To Haves

• Industry experience is a plus
• Job related courses a plus
• Knowledge of Route Manager is desirable

Responsibilities

• Handle commercial, residential, and roll-off customer calls for new accounts, changes in service, billing questions, service cancellations, misses etc.
• Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts and adjustments on customer accounts
• Inform customers on the services that we have to offer, such as types of bins, rates, and special service programs that are available
• Generate credit and debit memos as necessary
• Project a knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image desired by Atlas Disposal Industries
• Available for overtime as needed
• Able to perform clerical tasks as needed
• Perform other duties that are assigned

Benefits

• Position includes a competitive benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED