Customer Service Representative
Guild Garage Group•Pelham, AL
•Onsite
About The Position
Join Red Mountain Garage Doors – Where Every Call Opens the Door to a Great Career! We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Birmingham/Pelham, AL team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. As the voice of Red Mountain Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.
Requirements
- 1+ year of customer service experience
- Strong communication and active listening skills
- Organized, with excellent time management and multitasking abilities
- Friendly, calm under pressure, and a team player
- Willing to work a Saturday rotation
- High school diploma or equivalent
Nice To Haves
- Home services experience is a plus
- Familiarity with ServiceTitan is a plus
Responsibilities
- Provide professional, empathetic customer service with a positive attitude
- Handle a high volume of incoming calls efficiently and effectively
- Communicate clearly across multiple channels to resolve issues and provide timely updates
- Research and recommend solutions that best fit customer needs
- Accurately document customer interactions and maintain up-to-date records
- Coordinate with technicians and internal teams for seamless service delivery
- Develop a deep understanding of our services and become a trusted resource
Benefits
- Health, Vision, and Dental Insurance
- Paid Time Off and Paid Holidays
- 401(k) with company match
- Employee Discounts and Referral Program
- Career growth opportunities within a respected and expanding company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
