Customer Service Representative

Ames National Corporation • Garner, IA

16d • Onsite

About The Position

Conduct appropriate transactions by answering customer questions, cross-selling products and services, and by providing excellent customer service.

Requirements

• Cash handling experience preferred.
• Prior customer service experience.
• Basic computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent customer service skills
• Basic math skills: add, subtract, and divide.
• Communication skills and problem-solving ability.
• Attention to detail and accuracy.
• Ability to operate office equipment as necessary to complete essential duties listed above.

Responsibilities

• Process a variety of customer transactions including: deposits, withdrawals, check cashing, transfers, safe deposit boxes, cashier's checks, and loan payments.
• Handle and resolve customer concerns to ensure the highest possible customer satisfaction.
• Ensure that customers receive excellent customer service by providing accurate information and processing all transactions as efficiently as possible.
• Scan and balance daily work in a timely manner and by properly following operation policies and procedures, this may involve problem solving for error resolution.
• Build rapport with customers and promote bank products and services as appropriate.
• Assist customers with accessing their safe deposit boxes.
• Process various night drop and mail transactions.
• Service bank ATM as needed.
• Work with other employees to promote teamwork and good communication.
• Promote a bank positive bank image in the community.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed