Customer Service Representative
About The Position
The customer care concierge is responsible for interacting with customers to provide information in response to inquiries with the ability to deliver a superior “Wow” customer service experience. Develop an intimate knowledge of our product line. Determine customer requirements and expectations in order to recommend specific products and solutions. Proactively recommend alternate products to increase customer satisfaction. Develop a long term relationship with the customer. Accurately process all customer requests: request for stock availability, stock reserves, order status and technical requests. Analyze and process standard samples, custom samples and purchase orders. Review purchase orders submitted for required information. Assist customers with the usage of our website. Manage heavy call volume while being able to multi-task. Take ownership and be resourceful in getting issues resolved. Process company requisitions and submit purchase orders to vendors. Submit requests to shipping and receiving to invoice/receive orders. Create and follow up on cash be delivery accounts. Audit orders to ensure accuracy. Report and track incoming calls, out going calls, sample orders placed and purchased orders entered utilizing MS Word, Excel and PowerPoint. Provide assistance on special projects and various other administrative duties as needed: Fax, sort and attach bill of lading and filling.
Requirements
- Minimum of 1 year customer service or call center experience required.
- Previous experience must include responsibility for project completion with limited guidance.
- In-depth experience in all Microsoft Office Programs.
- Proficiency in other computer software applications including purchase order management, Lotus Notes, and AS400.
- Excellent verbal and written communication skills.
- Must be willing to work varied hours and weekends when necessary.
Nice To Haves
- 2 to 5 years of experience preferred.
- Previous experience in manufacturing preferred.
- Knowledge of carpet product processes preferred.
Responsibilities
- Interact with customers to provide information in response to inquiries.
- Deliver a superior “Wow” customer service experience.
- Develop an intimate knowledge of the product line.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Proactively recommend alternate products to increase customer satisfaction.
- Develop long-term relationships with customers.
- Accurately process customer requests (stock availability, stock reserves, order status, technical requests).
- Analyze and process standard samples, custom samples, and purchase orders.
- Review purchase orders for required information.
- Assist customers with website usage.
- Manage heavy call volume while multi-tasking.
- Take ownership and be resourceful in resolving issues.
- Process company requisitions and submit purchase orders to vendors.
- Submit requests to shipping and receiving to invoice/receive orders.
- Create and follow up on cash by delivery accounts.
- Audit orders for accuracy.
- Report and track incoming calls, outgoing calls, sample orders placed, and purchased orders entered using MS Word, Excel, and PowerPoint.
- Provide assistance on special projects and various other administrative duties (fax, sort and attach bill of lading, filing).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
