Customer Service Representative

SB Clinical Practice Management • Town of Brookhaven, NY

9d • $18 - $23 • Onsite

About The Position

The Customer Service Representative - Neurology Associates of Stony Brook, UFPC is a full-time position located in East Setauket, NY. The role involves accurately and efficiently answering patient appointments and scheduling them. It requires strong problem-solving and analytical skills, ethical conduct, and the ability to be self-directed, self-motivated, and multitask in a dynamic, fast-paced environment with high productivity and accuracy. The compensation ranges from $18.30 to $22.87 per hour, with salaries varying based on experience, education, and market conditions. This position is employed by StaffCo, a Professional Employer Organization, which handles all aspects of employment, including benefits, payroll, and HR services.

Requirements

• High School Diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Nice To Haves

• 6 months of clerical experience.
• Experience working in physician practice.
• Experience in a call center.
• Experience with an appointment scheduling system.
• Must be proficient in Microsoft Office.
• Knowledge of medical terminology.
• Bilingual in Spanish.

Responsibilities

• High volume appointment scheduling and phone calls.
• Schedule appointments following protocols.
• Obtain, verify and input all information accurately into scheduling system.
• Conduct insurance verification.
• Provide customer service to patients.
• Demonstrate courteous and professional behavior when dealing with patients.
• Resolve patient inquiries or escalate for solution.
• Routing calls to proper departments.
• Perform all other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED