Customer Service Representative

Roto-Rooter Services Company•Tempe, AZ

22d•Onsite

About The Position

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. This position is at our Arizona Call Center located in Tempe, AZ.

Requirements

Strong customer service focus
Able to work in a fast-paced environment
Excellent oral and written communication skills
A Working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail

Nice To Haves

Bilingual skills are a plus!
AS400 knowledge is preferred
Prior call center experience is helpful

Responsibilities

Be the first point of contact with our customers.
Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Data entry, including customer contact information and relevant details concerning their plumbing problems.
Schedule a service call based on customer’s availability and convenience.
Discuss additional services and products we have available that may be helpful.
Be a trusted informational resource for Roto-Rooter customers.