Customer Service Representative

AmeriVet • Mount Olive, NJ

9d • $17 - $20 • Onsite

About The Position

Flanders Veterinary Clinic is seeking a highly motivated individual to join their exceptional front desk team in providing outstanding client service and patient care. As a Client Service Representative, you will set the first impression with clients and patients, requiring you to be friendly, professional, courteous, and to love clients and their pets. The ideal candidate will possess excellent customer service skills, be computer literate, and be able to multitask in a fast-paced environment. This is an hourly, full-time position typically scheduled for 35-40 hours per week, including some Saturdays and evening hours. The pay rate ranges from $17-20/hour, depending on experience, education, and relevant certifications.

Requirements

• Compassion and Sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner.
• Customer Service Skills: Ability to provide friendly, efficient service to clients in-person, as well as on the phone. Considerable tact and diplomacy are required.
• Interpersonal skills: Ability to feel comfortable dealing with clients, patients, staff, and others.
• Reliability: Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Technology Skills: Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers.
• Ability to remain calm during emotional and stressful situations, as well as ability to handle patients on a leash or carrier.
• Customer Service Reps are expected to move through different areas, such as multiple workstations, waiting areas, treatment, and exam rooms.
• Ability to multitask.
• Communication skills: efficiently communicate with other staff and clients, both in writing and verbally.
• Must possess basic math skills

Responsibilities

• Check-in/out
• taking payments
• receiving & making calls
• paging
• faxing
• printing
• transcribing voicemails
• sending emails
• scheduling
• confirmation calls/texting
• cleaning
• training
• other clerical duties
• manage office operations such as taking messages, scheduling appointments, and maintaining patient files
• appropriately read invoices, process payments and deposits
• handle cash and checks

Benefits

• Paid Time Off
• Bonuses
• Insurance: health, dental, vision, and disability
• 401(k) plan with employer match
• Generous employee pet discount
• Employee Assistance Program
• Continuous learning via access to training seminars
• Employee appreciation events and activities
• Tailored development programs, mentorship, and career pathing
• Competitive pay
• performance bonuses
• 401(k) matching
• student loan assistance
• life insurance
• mental health resources
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed