Customer Service Representative - Bolivar
About The Position
The Customer Service Representative provides exceptional service to customers and prospects, completes transactions, grows customer portfolios, and strengthens community relations with the Banking Center. This is a full-time position at the Bolivar Banking Center in Bolivar, Ohio. The role serves customers professionally and with care, supports sales and service initiatives, operates the teller line in accordance with bank procedures, and helps maintain Banking Center operations. Other duties may be assigned, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or GED required.
Responsibilities
- Serve customers professionally and with care, following CSB customer service, retail-ready, dress, and conduct standards.
- Build rapport with customers by asking questions to understand and meet their needs.
- Promote CSB by participating in community activities and representing the bank professionally and courteously.
- Use relationship banking principles during customer interactions.
- Explain banking products and services and recommend those that fit customer needs.
- Complete customer transactions according to the Retail Services Handbook and bank policies and procedures.
- Maintain the cash drawer within acceptable limits and balance it at the end of each banking day.
- Assist customers in accessing safe deposit boxes.
- Refer customers to bank personnel as appropriate.
- Scan proof work to Deposit Operations throughout the day.
- Perform end-of-day duties as needed, such as utilities and cash advance item reconciliation.
- Count and balance cash in automated teller machines (ATMs).
- Balance and perform regular maintenance on the coin machine.
- Assist the Banking Center Manager in opening and closing the Banking Center.
- Demonstrate commitment to CSB’s vision, mission, and core values through aligned behavior.
Benefits
- Competitive base wage
- Incentive compensation and profit sharing
- Medical, dental, vision, short- and long-term disability, and group life insurance, subject to plan and benefit eligibility requirements
- Paid time off for vacation, illness, bereavement, and jury duty
- 401(k) with employer match and on-site advisers
- Employee Assistance Program (EAP) with free access to mental health resources
- Wellness program with financial incentives to promote a healthy lifestyle
- Training and professional development opportunities
- Paid holidays available immediately upon hire
- Volunteerism opportunities to give back to local communities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
