Customer Service Representative (40557)

Young Innovations • ,

22d • $20 - $22 • Remote

About The Position

The primary focus of the Customer Service Representative is to provide quality service to our customers. The CSR will effectively communicate with a diverse customer base via phone, email, and fax in order to respond to inquiries, place orders, solve problems, obtain information, set-up repairs/returns, and communicate product information; as well as perform related duties as required. You’ll like this role if: Working and supporting across multiple departments. Helping to trouble shoot and solve problems for a diverse population of customers.

Requirements

• Two years’ customer service experience in either a call center environment featuring a moderate to high volume of inbound and outbound calls or a manufacturing environment
• Experience with an order management system, including a CRM is preferred.
• Or an equivalent combination of training and experience.
• Maintain a reliable internet connection, a productive and distraction-free work environment, and consistent availability during established business hours.
• Staying engaged, meeting deadlines, and participating in team meetings and company initiatives.
• High level of self-motivation, organization, and accountability to be successful.

Nice To Haves

• Travel up to 5%

Responsibilities

• Provide superior customer service by effectively responding to all inbound customer calls, emails, and faxes.
• Support customers by providing solutions related to: Order inquiries, including tracking information and product ETAs. Product advice and knowledge. Product availability information. Account changes and updates. Product returns and repair support, including logging product and service complaints in a timely and professional manner.
• Provide outbound communication as needed to resolve issues and follow up with customers.
• Accurately process customer orders and pricing functions within the ERP system.
• Obtain and coordinate custom shipment and expedited freight requests, ensuring orders are properly documented and successfully completed in partnership with the Operations team.
• Monitor and facilitate order fulfillment activities to support customer requirements and delivery expectations.
• Utilize all available tools, including ERP and CRM systems, to effectively perform daily responsibilities.
• Create, maintain, and update customer records in ERP and CRM systems, including: Order preferences Product-specific feedback Address information Billing information Contact preferences
• Achieve assigned performance goals, metrics, and service standards.
• Other duties as assigned

Benefits

• Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed