Customer Service Representative - FT Mexico

HOMEBANK•Mexico, MO

2d•Onsite

About The Position

The Customer Service Representative performs Level 1 banking and customer service tasks at the HB MEX branch in Mexico, Missouri. The role handles customer cash and check transactions, maintains and reconciles a cash drawer, uses banking and digital systems, and demonstrates digital solutions to customers. Employees must complete required security and online training and attest to the Employee Handbook and Business Continuity Plan.

Requirements

High school degree or related experience.
Strong written and verbal communication, customer service, and interpersonal skills.
Strong computer skills.
Proficiency with PC-based teller software or willingness to learn.
Ability to operate email.
Ability to communicate in writing and verbally.
Ability to meet the physical demands of the role, including lifting or moving up to 25 pounds.

Responsibilities

Receive and verify cash from customers and follow cash-handling procedures.
Reconcile the cash drawer daily, including scanning all images.
Process loan payments, deposits, withdrawals, check cashing, and monetary instruments.
Receive and verify checks, examine endorsements, and complete hold requests as needed.
Navigate the NuPoint Core System and the S drive as required by job duties.
Process savings bonds for redemption and cash advances.
Complete check order forms accurately.
Demonstrate digital solutions to customers and prospective customers.
Use banking equipment such as cash recyclers and coin counters when available at the branch.
Use internet banking and the mobile app at a basic level.
Participate annually in robbery and security training.
Read and attest to the Employee Handbook and Business Continuity Plan.
Complete mandatory online training courses.
Maintain regular, predictable attendance.