Customer Service Representative
Stellar Promotions•Ellicott City, MD
•Onsite
About The Position
Stellar Promotions is looking for a customer service representative to join our team in our Maryland office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Requirements
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Nice To Haves
- Only promote from within
- Focus on personal development
Responsibilities
- Manage customer communications - Follow up on leads to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Benefits
- Work culture that promotes togetherness and teamwork
- Only promote from within
- Focus on personal development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
