Customer Service Representative - Call Center
About The Position
Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) whose services include providing personalized, affordable, high-quality medical, dental, vision, and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the healthcare needs of uninsured and underserved individuals and families throughout our 8 health center locations. Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Must possess a high level of computer skills to include, keyboarding and basic Windows and accurate data entry.
- Must be proficient in Spanish to effectively communicate with customers
- Exceptional patient relations and interpersonal skills required.
- Ability to work well with diverse populations.
- A minimum of one year of experience in a healthcare setting is required.
Responsibilities
- Promptly answers all incoming calls, providing high-level customer support with a smile.
- Provides exceptional customer service on a continual basis to enhance the callers’ experience.
- Assist in identifying the reason for calls and respond accordingly.
- For all patient calls, confirm identify, and verify patients' current contact information including phone number and address.
- Schedules, reschedules, confirms, and/or cancels appointments as requested by the patient.
- Makes every attempt to find an appointment that meets the patient's needs.
- Record and relay messages to appropriate personnel.
- Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor.
- Responsible for complying with HIPAA standards and observing strict patient confidentiality.
- Conduct insurance verification.
- Other duties as assigned.
Benefits
- medical
- dental
- vision
- a defined contribution retirement plan
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
