Call Center - Customer Service Representative
TCC•Fishers, IN
•Onsite
About The Position
Customer Experience Specialist Do you enjoy helping people and creating exceptional customer experiences? Join our Service Center team and play a key role in supporting customers through phone, SMS, email, and web chat interactions. You'll provide accurate information, resolve concerns, document customer interactions, and help deliver a positive experience that reflects our commitment to outstanding service.
Requirements
- Strong communication and listening skills.
- Exceptional customer service and problem-solving abilities.
- Ability to multitask, stay organized, and prioritize effectively.
- Self-motivated with strong attention to detail.
- Comfortable working across multiple systems and applications.
Nice To Haves
- Previous customer service experience preferred.
- Proficiency with Microsoft Office preferred.
Responsibilities
- Assist customers with inquiries, concerns, escalations, and service requests.
- Support customers through voice, SMS, email, and web chat channels.
- Maintain accurate records of customer interactions and follow-up activities.
- Meet service, quality, and performance goals.
- Collaborate with team members and participate in ongoing training.
- Deliver professional, empathetic, and solution-focused customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
