Customer Service Representative

Eastern Propane • Rochester, NH

3d • Onsite

About The Position

This part-time position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. The ability to multi-task and effectively manage and dispatch customer calls is essential.

Requirements

• High School diploma or equivalent.
• Highly organized with strong problem-solving skills.

Nice To Haves

• 2 years’ experience in a call center environment a plus.

Responsibilities

• Provide customers with requested information by using application software, or other appropriate means, and assist customers to achieve total satisfaction.
• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as payments, new account information, refunds, etc.
• Dispatch appropriate on-call field personnel to emergency services and communicate actions with district managers.
• Develop and maintain a working knowledge of Eastern’s manuals, policies, and Standard Operating Procedures. Apply this knowledge to address customer inquiries accurately and urgently.
• Participate in special projects as assigned.
• Collaborate with peers to meet the scheduling needs of the Call Center, including nights and weekends.
• Interact with customers and co-workers in a respectful and courteous manner.

Benefits

• 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• Paid time off plus holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours – full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED