Customer Service Representative (OM2)
About The Position
The Distributor Division of Omni Metalcraft is seeking a customer-focused and detail-oriented Customer Service Representative to support customers throughout the order process, from quotation through shipment. This role serves as an important connection between customers and internal departments, ensuring timely communication, accurate order processing, and a positive customer experience. The ideal candidate enjoys helping customers, solving problems, and working collaboratively with cross-functional teams. This is an excellent opportunity for someone looking to build a long-term career in a growing manufacturing environment while developing valuable customer service, sales support, and operational skills.
Requirements
- Strong verbal and written communication skills.
- Excellent customer service and relationship-building abilities.
- Strong organizational and time management skills.
- Attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem-solving and critical-thinking skills.
- Proficiency with Microsoft Office applications and general computer systems.
- Ability to work effectively both independently and within a team environment.
- Positive attitude and willingness to learn.
- Understanding of customer service principles and best practices.
- General knowledge of business operations and order processing.
- Familiarity with quotations, customer orders, and documentation procedures.
- Understanding of professional communication practices.
- Knowledge of Microsoft Office applications.
Nice To Haves
- Experience with ERP or business management systems is beneficial but not required.
- Manufacturing, industrial, distribution, or material handling industry knowledge is helpful but not required.
- Relevant education, training, or experience is beneficial.
- Equivalent combinations of education and experience will be considered.
- Previous experience in customer service, sales support, order processing, or manufacturing environments preferred.
Responsibilities
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Prepare customer quotations and assist with product selection and application questions.
- Enter and process customer orders accurately within company systems.
- Provide customers with order status updates, shipment information, and delivery details.
- Resolve customer questions and concerns while ensuring a high level of customer satisfaction.
- Coordinate with Sales, CAD Design, Manufacturing, Project Coordination, and Operations to support customer needs.
- Maintain accurate customer records, order documentation, and correspondence.
- Follow up on open quotations, orders, and customer requests as required.
- Assist with continuous improvement initiatives related to customer service processes.
- Help deliver an exceptional customer experience throughout every stage of the customer relationship.
Benefits
- Competitive pay based on competency
- 100% employer-paid health insurance and HSA for employees
- Flexible paid time off and holidays
- 401(k) with employer matching
- Discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
