Customer Service Representative - Central Time Zone, 9-hour shifts
About The Position
We are currently hiring qualified Call Center Representatives for an inbound call center role. This position involves managing a high volume of inbound calls from existing customers, addressing inquiries related to the program, and troubleshooting issues with their online portal. Our team is committed to delivering exceptional customer service through daily inbound interactions, with an emphasis on first-call resolution. Comprehensive training and a nesting period will be provided, along with ongoing refreshers to ensure familiarity with evolving processes and procedures.
Requirements
- Ability to work a 9-hour shift each day, five days a week, within the hours of 6:00 a.m. to 9:00 p.m. Central Time.
- Willingness to work weekends and holidays as required.
- High school diploma or equivalent.
- Minimum of 6 months of customer service experience.
Responsibilities
- Managing a high volume of inbound calls from existing customers
- Addressing inquiries related to the program
- Troubleshooting issues with their online portal
- Delivering exceptional customer service through daily inbound interactions
- Achieving first-call resolution
Benefits
- Dental insurance after 90 days of employment
- Health insurance after 90 days of employment
- Vision insurance after 90 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
