Customer Service Representative - EZPass 9/8
About The Position
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will handle primarily inbound calls regarding account management, billing inquiries, processing payments, etc. They will be responsible for providing professional, knowledgeable, and courteous call support to all customers. This position typically works under close supervision and direction. This position is on-site in Concord, NH. Hours of operation for the call center are 8a-6p. After the 2 week training period, you will be scheduled an 8 hour shift within those hours. You must be able to stay until all calls are resolved.
Requirements
- High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center.
- Must be a good team player.
- Must possess a positive attitude.
- Must excel in a fast-paced environment.
- Able to work and respond in a high-volume situation.
- Willing to work extended hours.
- Ability to type 40 plus words per minute (WPM).
- Proficient in Microsoft Office
Nice To Haves
- Some college coursework preferred.
Responsibilities
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures, and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries.
- Initiates outbound calls as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
