Customer Service Representative

Freudenberg Group • Martinsville, VA

19d • Onsite

About The Position

Working at Freudenberg: We will wow your world! This role serves as the primary point of contact for prospective and existing customers, providing timely and professional support. The position involves preparing, managing, and following up on customer documentation, including quotations, order confirmations, invoices, and credit notes. It also includes coordinating customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems. Additionally, the role involves monitoring accounts receivable activities, supporting collection efforts, and managing monthly consignment stock coordination and invoicing. The representative will track and resolve customer complaints by collaborating with internal departments and will maintain sales data and company systems, preparing regular and ad hoc reports, and supporting sales activities in partnership with account managers and sales leadership.

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.

Nice To Haves

• some college preferred
• Manufacturing industry experience preferred

Responsibilities

• Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED