Customer Service Representative

Lou Bachrodt Auto GroupRockford, IL
Onsite

About The Position

Lou Bachrodt Volkswagen is looking for an energetic, customer-focused Customer Service Representative to join our Service Department. This position is ideal for someone who enjoys helping customers, staying organized, and working in a fast-paced team environment.

Requirements

  • Outstanding customer service and communication skills
  • Positive attitude and strong work ethic
  • Strong organizational and multitasking abilities
  • Basic computer skills
  • Ability to work well in a team environment

Nice To Haves

  • Automotive service experience is a plus but not required

Responsibilities

  • Greet and assist service customers
  • Answer incoming calls and schedule service appointments
  • Communicate with customers regarding service needs and vehicle status
  • Maintain accurate customer information in the dealership CRM
  • Follow up with customers after service visits
  • Assist service advisors with customer communication and administrative tasks
  • Help deliver an exceptional customer experience from start to finish

Benefits

  • Competitive compensation
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid Vacation
  • Employee Discounts
  • Ongoing Training
  • Career Growth Opportunities with a Family-Owned Dealership Group
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