Customer Service Representative - South Clay Banking Center

The Commercial & Savings Bank • Millersburg, OH

7h • Onsite

About The Position

This full-time position is located on-site at our South Clay Banking Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.

Requirements

• A high school diploma or general education degree (GED) is required.

Responsibilities

• Serve our customers in a professional and caring manner by adhering to CSB Customer Service & Retail Ready! Standards, following CSB’s professional standards of dress and conduct, building rapport with customers by asking quality questions to help meet their needs, and demonstrating a commitment to CSB’s vision, mission, and core values.
• Project a positive image of CSB by participating in community activities and representing CSB through professional and courteous conduct.
• Execute service & sales initiatives to support growth in customer portfolios by utilizing relationship banking principles, understanding and explaining the features and benefits of all banking products and services, and recommending products and services that fit the needs of the customer.
• Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace by completing customer transactions as outlined in the Retail Services Handbook, maintaining cash drawer within acceptable limits, balancing cash drawer at end of every banking day, assisting customers in accessing safe deposit boxes, providing customer referrals to bank personnel as appropriate, scanning proof work to Deposit Operations, and performing end of day duties.
• Count and balance cash in automated teller machines (ATM).
• Balance and complete regular maintenance on coin machine.
• Assist Banking Center Manager in opening and closing the Banking Center.

Benefits

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED