Customer Service Representative - Charm Banking Center
The Commercial & Savings Bank•Charm, OH
•Onsite
About The Position
The Commercial & Savings Bank (CSB) is seeking a full-time Customer Service Representative for its Charm Banking Center in Charm, Ohio. This position involves providing exceptional service to customers and prospects, completing transactions, growing customer portfolios, and strengthening community relations. CSB is an independent community bank with a long history and is recognized as a top employer in its region.
Requirements
- A high school diploma or general education degree (GED) is required.
Responsibilities
- Serve customers in a professional and caring manner, adhering to CSB Customer Service & Retail Ready! Standards.
- Follow CSB’s professional standards of dress and conduct.
- Build rapport with customers by asking quality questions to help meet their needs.
- Demonstrate a commitment to CSB’s vision, mission, and core values.
- Promote CSB by participating in community activities and representing CSB through professional and courteous conduct.
- Utilize relationship banking principles during customer interaction.
- Understand and explain the features and benefits of all banking products and services.
- Recommend products and services that fit the needs of the customer.
- Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures.
- Maintain cash drawer within acceptable limits and balance it at the end of every banking day.
- Assist customers in accessing safe deposit boxes.
- Provide customer referrals to bank personnel as appropriate.
- Scan proof work to Deposit Operations throughout each day.
- Perform end of day duties such as utilities and cash advance item reconciliation.
- Count and balance cash in automated teller machines (ATM).
- Balance and complete regular maintenance on coin machine.
- Assist Banking Center Manager in opening and closing the Banking Center.
Benefits
- Competitive base wage
- Incentive compensation and profit sharing
- Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance
- Paid time off for vacation, illness, bereavement, and jury duty
- 401(k) with an employer match and on-site advisers
- Employee Assistant Program (EAP) with free access to mental health resources
- Comprehensive wellness program with financial incentives to promote a healthy lifestyle
- Training and professional development opportunities
- Paid holidays available immediately upon hire
- Volunteerism opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
