Customer Service Representative - Fastfrate Group (Lachine)
About The Position
Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner. From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward. Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.
Requirements
- Post-Secondary Degree or Diploma
- Bilingual French and English (written, verbal and comprehension)
- 1-2 years of prior work experience in Customer Service role(s)
- Commitment to customer satisfaction and a customer focused mentality.
- Strong computer skills.
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized, enthusiastic, professional and a positive team member.
Nice To Haves
- Experience in the transportation industry is considered an asset
Responsibilities
- Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
- Book pickup and delivery appointments and schedule as required
- Notify external and internal customers of late arrival
- Trace loads, inquiry about rates and capacity
- Answer incoming calls and transfer appropriately
- Data entering orders via EDI or manually inputting into the system
- Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
- Supply accurate information/updates through online portals for various customers and weekly reporting
- Trouble shoot problems including rescheduling and cancellation of loads
- Performs other duties as required
Benefits
- group benefits
- company-sponsored retirement savings plan
- Support for professional memberships, training, and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
