Customer Service Representative - Coral Gables, FL Call Center
Answering Service Care•Coral Gables, FL
•$16 - $17•Onsite
About The Position
As an Answering Service Agent, you’ll be the professional, friendly voice for the businesses we serve. You’ll primarily handle calls for a designated group of industries and may support other accounts during busy periods, so no two days are exactly the same. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay).
Requirements
- Strong verbal and written communication skills
- Ability to multitask and stay focused in a fast-paced environment
- Patience, empathy, and a positive attitude under pressure
- Intermediate to advanced computer skills
- Customer service experience preferred; retail, hospitality, reception, and call center backgrounds all count
Nice To Haves
- Bilingual (English/Spanish) is a plus, but not required
Responsibilities
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while listening carefully to each caller
- Complete lead intakes, schedule appointments, and transfer calls to the right contacts
- Dispatch messages clearly, accurately, and on time
- Navigate multiple systems and maintain thorough call records
- Support customers through live chat, SMS, and email
Benefits
- Health, dental, and vision coverage (for eligible employees)
- PTO that starts accruing on day one
- 401(k) with company match
- Childcare reimbursement
- Gym membership reimbursement
- Employee Assistance Program, including free training and development courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
