Part-Time Weekend Remote Customer Service Representative

Aaron Plumbing INC

7d•$18 - $23•Remote

About The Position

Aaron Services is a family-owned plumbing, heating, and cooling company serving homeowners throughout the greater Atlanta area suburbs since 1978. We’re looking for a friendly, dependable Customer Service Representative to join our team in a part-time, fully remote position. You’ll often be the first person a customer speaks with, so professional, reassuring communication and a commitment to excellent service are essential. We’re a positive, upbeat team with high standards, and we’re always happy to support one another.

Requirements

Highly professional and friendly verbal and written communication skills
A genuine desire to help and book customers
Dependability and the ability to work scheduled shifts independently
Strong attention to detail and organizational skills
Comfort managing calls, emails, texts, and multiple tasks
A calm, pleasant, and solution-oriented approach
The ability to learn new software, processes, and service information
Must be located in and perform all work from within Georgia
During scheduled hours, must work from a quiet, distraction-free workspace and remain available at a computer
Reliable high-speed internet and a dependable computer setup are required

Nice To Haves

Customer service or dispatch experience with a plumbing or HVAC company
Experience using ServiceTitan
Experience with Google Chat, Google Docs, or other Google products

Responsibilities

Respond to incoming customer contacts by phone, email, and text
Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan
Gather and accurately record customer, property, and service information
Communicate clearly and professionally throughout the scheduling process
Convey messages and important information to technicians, managers, and other team members
Maintain accurate customer records
Assist with other administrative work as needed
Help ensure every customer receives friendly, responsive service