Experienced Customer Service Representative

McGrath Family of Dealerships•Cedar Rapids, IA

4d•$40,000 - $70,000•Onsite

About The Position

McGrath Family of Dealerships is looking for an experienced Customer Service Representative to join our Customer Experience / Business Development Center (BDC) team in Cedar Rapids. This position is a great fit for someone with experience as a Customer Service Representative, Call Center Representative, Customer Care Representative, Client Services Representative, Appointment Scheduler, Inside Sales Representative, Receptionist, or Customer Support Specialist who enjoys helping people and building relationships. Our Customer Experience Representatives communicate with customers by phone, text, email, chat, and online inquiries, answer questions, schedule appointments, provide follow-up, and help create a positive customer experience from the very first interaction. If you're looking for a stable, full-time customer service career with earning potential and opportunities for advancement, we want to meet you.

Requirements

2+ years of customer service, call center, customer support, client services, inside sales, appointment scheduling, hospitality, banking, insurance, healthcare, or retail experience preferred
Strong verbal and written communication skills
Professional and confident phone and customer service skills
Ability to build rapport and establish trust with customers
Experience handling inbound and outbound customer calls preferred
Strong organizational, time-management, and multitasking skills
Comfortable working in a fast-paced, high-volume customer service environment
Ability to learn and navigate CRM software, customer databases, and other technology
Strong attention to detail and accurate data entry skills
Self-motivated with strong follow-up and problem-solving abilities
Reliable, professional, and team-oriented
Focused on providing an exceptional customer experience and customer satisfaction

Nice To Haves

Previous automotive experience is not required.

Responsibilities

Serve as a first point of contact for customers through inbound and outbound phone calls, email, text, chat, and online inquiries
Provide friendly, professional, and responsive customer support
Identify customer needs and help connect them with the appropriate sales or service team
Schedule and confirm customer appointments
Answer questions and provide accurate information about vehicles, service appointments, dealership promotions, and available services
Conduct timely customer follow-up and maintain ongoing communication
Enter and maintain accurate customer information, notes, and follow-up activities in our CRM system
Assist with lead follow-up and appointment setting for prospective and existing customers
Build relationships with customers and help create a positive experience throughout their interaction with McGrath
Work closely with sales, service, and management teams to support customer satisfaction, appointment, and department goals