Customer Service Representative (Nights)
About The Position
The Customer Service Representative is responsible for embracing, promoting, and achieving the company's Vision, Values, and Mission, and assisting in meeting the Owner's plan each year. This role is committed to the Guiding Principles of the Responsible Care initiative and expects employees to conduct themselves consistently with these principles to enhance safety for employees and communities. The position involves monitoring inventories, building loads for customer delivery, prioritizing deliveries, and coordinating logistics with other facilities. Maintaining constant communication with customers to ensure their expectations are met is crucial. The representative will actively participate in achieving departmental metrics and goals, maintain a positive work atmosphere, and record data related to delivered loads, including confirmations, billing, and customer issues. Communication with management and completion of first alert notifications on product service failures are also key responsibilities.
Requirements
- Requires careful attention to detail and an eye for continuous improvement and problem-solving
- High School Education or equivalent
- 1 year in logistics or 2+ years in customer service
- Excellent verbal and written communication skills
- Ability to prioritize and manage multiple projects
- Self-starter with detail-oriented work habits
- Able to maintain confidentiality
- Display professional demeanor
- Excellent organizational skills
- Good interpersonal skills; able to work well with wide range of individuals
- Demonstrate dependability through good attendance and adherence to timelines and schedules
- Ability to type 35 wpm
- Knowledge of Microsoft Office (Excel, Word, Outlook)
- Knowledge of basic company employment policies and procedures
Responsibilities
- Promote safety first in all actions; attend safety meetings and individual meetings regarding safety issues as required, to achieve the Vision and Mission of the company.
- Monitor inventories, build loads for customers for delivery by terminals, and prioritize deliveries.
- Provide coordination, monitoring, and oversight of logistics with other facilities.
- Maintain constant communication with customers to ensure we are meeting the customer’s expectations.
- Actively participate in a positive manner to implement, support, monitor, and achieve departmental metrics and goals.
- Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.
- Record and maintain data related to loads delivered, such as confirmations, billing, and customer issues.
- Maintain constant communication with customers to ensure we are meeting the customer’s expectations.
- Communicate with CSC Manager, Operations Managers (where applicable), and Fleet Managers, as directed.
- Complete first alert notifications on product service failures.
- Perform other duties assigned by Customer Service Manager as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
