Customer Service Representative - New Holland

PrimeSource Building Products•Earl Township, PA

6d•Hybrid

About The Position

The Customer Service Rep is a key customer facing role, which interacts with internal and external stakeholders. This is a full-time, non-exempt position requiring 40-45 hours per week, with a schedule typically falling between Monday to Friday, 6:30 a.m. to 5 p.m., depending on the team schedule. A flexible work environment is offered, and overtime may be required as needed.

Requirements

High school diploma or equivalent
One year of office/clerical support experience
Microsoft Office, Typing, Computer Skills experience
Willingness to learn and follow directions
Team Player: committed to improving, learning, and collaborating with others
Problem-solving and continuous improvement mindset
Ability to collaborate and communicate effectively across departments
Active prioritization of company mission, values, and culture
Critical Evaluation and problem-solving skills
Excellent phone skills
Attention to detail
Reliable attendance

Nice To Haves

One year in a customer service or inside sales role
Familiarity with building products or fencing industry

Responsibilities

Delivering superior service by identifying and resolving issues
Maintain a working knowledge of our products, services, and promotions
Identify opportunities to upsell or solve customers’ problems
Being customer centric by always being polite and professional
Provide cohesive support to sales & marketing team
Operate effectively in a cross functional team environment
Provide value to internal and external customers
Create and pursue self-development plan
Routing qualified opportunities to the account executives for development and closure
Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays
Follow-up on pre-determined quote amounts
Documenting all customer information, communications, and sales in CRM
Accurate order processing, including follow through on back orders and RMA’s
Handling customer complaints courteously, professionally
Executing commercial initiatives & projects as needed
Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities.