Customer Service Representative

Imperative Logistics•Laredo, TX

17h•Onsite

About The Position

Handle all import traffic aspects of assigned accounts efficiently and in compliance with US Customs regulations. Communicate with shippers, exporters, importers, and/or carriers to coordinate and expedite shipments. This job description reflects the current assignment of essential functions and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified reasonably to accommodate an individual with a disability or other reasons.

Requirements

High school diploma or G.E.D. (preferred but not required)
One to three months related experience and/or training; or equivalent combination of education and experience.
Knowledge of part numbers and part usage, and understanding of applications for use.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate in English and Spanish clearly and effectively, both orally and in writing.
Ability to take and follow directions from a supervisor.
Ability to give directions to and gain compliance from assigned staff.
Ability to perform other duties as assigned.
Ability to maintain good planning and organizational skills.
Ability to use computer hardware, various software programs, and technologies, including word processing and spreadsheet programs.
The ability to maintain good health and physical condition sufficiently permits the full performance of the position's duties.
Ability to maintain a good and positive working relationship with all co-workers and other contacts.
Required to comply with all policies and procedures.
Ability to follow all rules of telephone courtesy in all telephone communications
Ability to get to work on time and not abuse attendance.

Nice To Haves

Candidates with relevant certifications (such as those in customer service, communication, or related fields) are encouraged to provide them, as they may be considered in evaluating qualifications.

Responsibilities

Do Work Order, Arrival Notice, and/or Bill of Lading when necessary.
Control the Receiving and Shipping of work orders to ensure that work is completed promptly. For example, if a work order is not returned within a reasonable timeframe, follow-up should be conducted.
Handle distribution and keep the client informed of the status.
Responsible for accurate inventory keeping.
Work with warehouse staff to perform regular inventory audits through cycle counts and physical inventories.
Update Clients' information/profile sheets as needed
Schedule an appointment
Maintain open communication with customers via email and telephone