Customer Service Representative, Federal Employment Program

BlueCross BlueShield of Vermont•Berlin, VT

9d•Hybrid

About The Position

Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.

Requirements

High school graduate or equivalent required.
Analytical and critical thinking skills required.
Computer literacy, strong typing and spelling skills required.
The ability to multitask, problem solve and work independently is necessary.

Nice To Haves

One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired.

Responsibilities

Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions.
Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner.
Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures.
Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines. Successful achievement of these goals will help enable to CSR to transition to a Customer Service Representative II position.