Customer Service Representative Job ID 2023-01615

Conair•East Windsor, NJ

3d•Remote

About The Position

The Customer Service Representative (CSR) role at Conair LLC is essential to company success, supporting key functions from customer master data management in SAP to order processing, issue resolution, and returns. The mission is to deliver service excellence to both internal and external customers by driving continuous process improvement and collaborating with IT to enhance systems and tools. CSRs are responsible for processing customer purchase orders for assigned primary and backup accounts, submitted via email and EDI, ensuring data accuracy, coordinating across departments, and proactively resolving order and delivery issues.

Requirements

Strong computer skills with accurate data entry capabilities
Excellent verbal and written communication skills
Highly detail-oriented, organized, and able to multitask effectively
Ability to work both independently and collaboratively in a team environment
Ability to manage high email volume efficiently
Strong reliability, punctuality, and attendance record

Nice To Haves

Experience with SAP
Experience with Microsoft Office (priority to Excel)
Experience with EDI

Responsibilities

Process and manage customer purchase orders in SAP
Ensure customer and material master data accuracy
Partner with Sales & Marketing to resolve PO issues and optimize allocations
Coordinate with Shipping and Transportation on delivery scheduling and appointments, order extensions, OTIF, and delivery discrepancies
Troubleshoot customer service and order-related issues
Maintain strong cross-functional communication with other internal departments
Take full ownership of assigned accounts and ensure high service standards