Customer Service Representative

ASM Global

19d•Onsite

About The Position

The customer service representative plays a critical role in providing quality products and services to our customers. Legends and ASM Global have joined forces to redefine excellence in sports, entertainment, and live events. Together, they combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. The organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit its team members, guests, and partners. Guided by values of respect, integrity, and accountability, they create a workplace where everyone can succeed.

Requirements

Excellent typing and data entry skills with strong attention to detail and accuracy.
Strong verbal and written communication skills.
Ability to listen, problem solve and resolve conflict.
Basic computer skills; Microsoft Office, Word, Excel, Outlook.
Ability to understand and follow work processes.
Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
Knowledge of products and quality focus.
Strong team player
Commitment to company’s mission and vision
Practice TCE (Total Customer Service)

Responsibilities

Handle incoming orders and answer customer service inquiries via phone, web and email.
Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc.
Identify, research, and resolve customer issues.
Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing.
Develop and maintain positive customer relations, both internally and externally.
Coordinate and collaborate with other departments in executing responsibilities and resolving problems.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Communicate complaints of service failures to supervisor for investigation.
Other duties may be assigned.