Customer Service Representative

MV Transportation • Decatur, IL

10d • Onsite

About The Position

MV Transportation is seeking a Customer Service Representative responsible for a variety of clerical duties. This role involves reconciling driver manifests, accurate data entry in Spare software, taking reservations, providing information, assisting with the application process, preparing eligibility letters and pre-paid tickets, and supporting the Accounting Manager. The ideal candidate will possess basic Excel skills, excellent ten-key abilities, attention to detail, professionalism, superior customer service skills, and the ability to thrive in a fast-paced team environment. Good communication skills are essential.

Requirements

• Basic Excel skills
• Excellent ten key skills
• Attentive to detail
• Professional demeanor
• Superior customer service skills
• Ability to work in a team environment
• Ability to work in a fast-paced office
• Good communication skills
• Experience with Microsoft Word
• Experience with Microsoft Excel
• Excellent ten key skills
• Attentive to details
• Able to multi-task
• Able to work under pressure to meet deadlines
• Customer service experience required
• Strong interpersonal skills
• Excellent written and oral communication skills required
• Excellent attendance

Nice To Haves

• Transit experience a plus
• Bilingual English/Spanish a plus

Responsibilities

• Reconciling drivers manifests
• Accurate entry of data in Spare software
• Taking reservations
• Providing information
• Assisting with application process
• Preparing eligibility letters
• Preparation of pre-paid tickets
• Assisting Accounting Manager
• Other assigned duties

Benefits

• PPO Medical
• Medical HSA
• Prescription coverage
• Dental insurance (spouse and dependent children)
• Vision insurance (spouse and dependent children)
• Telemedicine
• FSA (Flexible Spending Account)
• Life insurance
• AD&D (Accidental Death & Dismemberment) insurance
• Group Accident insurance
• LTD (Long-Term Disability) insurance
• STD (Short-Term Disability) insurance
• EAP (Employee Assistance Program)
• Critical Illness insurance
• Hospital Indemnity insurance
• Substance Abuse Professionals programming
• 401k
• Union pension (Company contributes to WCT Pension)
• 8 paid holidays
• Paid Sick Leave (1 hour per 30 hours for all FT employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed