Seasonal Customer Service Representative - Menlo Park
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, building trust with customers and teammates, resolving concerns with empathy and sound judgment, and contributing to a positive team environment. It also includes protecting customer information and promoting Nordstrom Loyalty and other tools, software, and services that enhance the customer and employee experience. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions through resolution.
- Resolve returns and exchanges and assist with order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote Nordstrom Loyalty and new tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Position may be eligible for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
