Customer Service Representative
TEKsystems•Omaha, NE
•Onsite
About The Position
This is a 4-month contract position for a Customer Service Representative. The role is fully onsite in OMAHA, NE. The primary focus is to deliver industry-leading service with prompt, accurate, one-call resolution. Responsibilities include handling inbound calls from small business clients and partner agencies, following up on online applications, assisting with questions about coverage, billing, policy details, and general clarification, and accurately entering inbound leads.
Requirements
- Active P&C General Lines/Commercial Lines license (required).
- Strong communication skills and a positive, solutions‑oriented attitude.
- Dependability, professionalism, and comfort working in a structured, metric‑driven environment.
Responsibilities
- Deliver industry‑leading service with prompt, accurate, one‑call resolution.
- Handle inbound calls from small business clients and partner agencies—no cold calling.
- Follow up on online applications and assist with questions about coverage, billing, policy details, and general clarification.
- Enter inbound leads quickly and accurately.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
